FAQ (Backers)

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Send the new address to address@gamerati.com as soon as possible. 

If an address change request is received past the address verification cut-off date and time, we are unable to guarantee the change. 

Send a request to address@gamerati.com to hold the package until you return from vacation or complete your move. Let us know when OK to release the order.

If a hold is received past the address verificaiton cut-off date and time, we are unable to guarantee the hold. 

For crowdfunding fulfillment, we batch identical orders and print labels before packing to expedite processing. These may appear in UPSMyChoice, USPS Informed Delivery or FedEx Deliver Manager before we pack and dispatch your order. 

In the meantime, check our campaign status page. If a campaign is marked as completed, email contact@gamerati.com to investigate. Please note some campaigns have multiple waves and you may be in another wave. 

We work directly with sellers to resolve product damage claims. 

Please reach out to the seller for assistance.

We work directly with sellers to resolve lost in transit claims. 

Please reach out to the seller for assistance.

We work directly with sellers to resolve stolen/mis-delivery claims. 

Please reach out to the seller for assistance.

We work directly with sellers to resolve incomplete/wrong item claims.

Please reach out to the seller for assistance.

Our system sends an automated email from noreply@shiphero.com with your order contents and tracking number. 

Somtimes technology just doesn't work the way we want it to. But, there's always a backup! 

Carrier companies allow recipients to create free accounts for visibility of incoming mail. Some even allow adding delivery instructions for drivers such as entry codes or porch dropboxes, as well as adding multiple name variations, phone numbers, address alternatives, and other information to link a package to your account.

UPS offers UPS MyChoice.

USPS offers Informed Delivery. 

FedEx offers FedEx Delivery Manager.

Obligatory fine print: This is for informational purposes only. Gamerati does not endorse, promote or provide support for these third-party services. Please reach out to the specific carrier for account set up help and troubleshooting. 

Fulfillment status in the pledge manager (e.g, BackerKit) are updated by the seller and is not managed by us. Please contact the seller for additional information about your pledge status.

We understand how frustrating this is. During active fulfillment, support tickets sky-rocket for creators; creating a massive temporary backlog. 

Many publishers use tools to manage support tickets and when a second email is sent the next day or every day, it keeps pushing the ticket to the back of the queue. We also recommend checking their most-recent Kickstarter update as they oftentimes contain information about possible known issues or the state of fulfillment, replacements, among others. Once a fulfillment is completed, we work directly with publishers to address open tickets or known issues.