FAQ (Backers)

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Send the new address to contact@gamerati.com as soon as possible.

Put in a request at to hold processing until you return from vacation or complete your move. Let us know when it is safe date to release the order. 

For crowdfunding fulfillment, we batch identical orders and print labels before packing to expedite processing. It's normal to see a 7-10 delay. Check our campaign status page, If it's marked as completed, please reach out to us.

Some packages like to pick a fight with conveyer belts at carrier sorting facilities, many overestimate the strength of their cardboard.

Send us an email and we'll help with a replacement.

Every now and then, a rebellious spirt posesses a package and runs away to become a mimic.

Send us an email and we'll help with a replacement.

If you already checked under the cloak of invisibility, send us an email. We'll work with publishers on your behalf as each one has different replacement procedures for stolen/missing packages. 

When orders are picked up by the carrier, our system sends an automated email from noreply@shiphero.com with your order contents and tracking number.