FAQ (SELLERS)

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We do not have minimum order requirements to use our fulfillment services but, a service fee on low volume services may apply.

Yes, all of our fulfillment flows are scanned-based.

Depending on the scope of services requested and complexity of your needs, onboarding periods can vary. 

While many fulfillment services rush clients into shipping without proper onboarding, we take a proactive approach to prevent issues before they occur. 

We’re located on the U.S. West Coast in Lakewood, Washington. Our facility is just 30 minutes from the port and approximately two weeks of ocean transit time from Asia, where most hobby products are manufactured.

Send a brief introduction to our Onboarding Team at onboarding@gamerati.com and one of our staff members will assist.

We reduce waste and shipping costs by using the best‑fit box for every order. Unlike fulfillment centers that rely on a limited set of box sizes, we stock a wide variety, allowing us to use the smallest box possible and minimize our carbon footprint.

We assist our clients with exchanges, returns, and failed deliveries (return‑to‑sender) for shipments initiated by us.

You are welcome to schedule an in-office meeting to discuss our services. For safety reasons, we are unable to provide facility access. 

We provide ocean and air freight services, customs clearance and ISF filing, crowdfunding and e‑commerce fulfillment, freight forwarding (LTL and volume LTL), international and domestic shipping, customs support, direct‑to‑consumer and direct‑to‑business fulfillment, backer support, short‑ and long‑term storage, kitting and bundling, unkitting and unbundling, shrink‑wrapping, reverse logistics (returns management), and more.

We specialize in board games, RPGs, books, and miniatures.

We offer Amazon FBA Prep as an add‑on service for existing clients. Simply provide your FNSKU files and the required documentation for the outer cartons.

Our clients have 24/7 access to manage their day‑to‑day needs, including creating orders, canceling unfulfilled orders, placing holds, creating products, reviewing failed deliveries returned to sender, managing returns, generating sales reports, re‑shipping lost, damaged, or stolen orders, requesting special services, and much more.

We do not require time‑based contracts to access our services.

Our shipping services are limited to recipients in the United States. 

When our receiving guidelines are followed, your inventory is processed and ready as early as same day it arrived at the warehouse.

As a client, you have access to a dedicated portal for submitting single or batch orders. You can also connect your e‑commerce stores so orders flow to us automatically. We do not accept orders via email, fax, phone, or in person.

Yes, we have various methods to streamline the logistics of transporting, picking, packing, and shipping your goods from the factory all the way to your backers.

Our staff is trained to support crowdfunding backers with lost or damaged‑in‑transit support tickets, providing your backers with fast resolutions that help improve overall satisfaction with your project.

Yes, we perform regular warehouse mantainance and upkeep on active fulfillment accounts. We can also set up periodic cycle counts for specific products. Our team will work with you to determine the appropriate frequency and which products to include. We also provide a complimentary cycle count for all SKUs used in crowdfunding fulfillment. 

Whenever we receive a return‑to‑sender package, our team will notify you via e-mail. You can view all return activity for your e‑commerce orders through your dedicated portal.