FAQ (SELLERS)

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Nope. We do not have minimum order requirements to use our fulfillment services.

While not required, it’s best practice to use unique product codes and case barcodes. This helps us speed up processing and ensure accurate packing. Items without barcodes do not qualify for credits on shipping errors and may cause delays if the team cannot identify the item during picking.

Depending on the scope and complexity of your fulfillment requirements, onboarding can be completed as quickly as the same day or may take up to 60 days.

While many fulfillment services rush clients into shipping without proper onboarding, we take a proactive approach to prevent issues before they occur. 

We waive material costs for ready‑to‑ship kits that meet our prepack processing requirements. Contact our team to find out whether your products qualify for waived material fees.

We’re located on the U.S. West Coast in Lakewood, Washington. Our facility is just 30 minutes from the port and approximately two weeks of ocean transit time from Asia, where most hobby products are manufactured.

Email our team at contact@gamerati.com, and we’ll be happy to provide an introduction.

We reduce waste and shipping costs by using the best‑fit box for every order. Unlike fulfillment centers that rely on a limited set of box sizes, we stock a wide variety, allowing us to use the smallest box possible and minimize our carbon footprint.

We assist our clients with exchanges, returns, and failed deliveries (return‑to‑sender).

We accept ACH, wire transfers, credit cards, and Wise.

Yes! You are welcome to visit our team at the office to review any concerns, discuss processes, and get a hands‑on demonstration of our facility’s capabilities. Send us an e-mail for an appointment.

We provide ocean and air freight services, customs clearance and ISF filing, crowdfunding and e‑commerce fulfillment, freight forwarding (LTL and volume LTL), international and domestic shipping, customs support, direct‑to‑consumer and direct‑to‑business fulfillment, backer support, short‑ and long‑term storage, kitting and bundling, unkitting and unbundling, shrink‑wrapping, reverse logistics (returns management), and more.

We specialize in board games, RPGs, books, and miniatures.

We offer Amazon FBA Prep as an add‑on service for existing clients. Simply provide your FNSKU files and the required documentation for the outer cartons.

Yes! Our clients have 24/7 access to manage their day‑to‑day needs, including creating orders, canceling unfulfilled orders, placing holds, creating products, reviewing failed deliveries returned to sender, managing returns, generating sales reports, re‑shipping lost, damaged, or stolen orders, requesting special services, and much more.

We do not require time‑based contracts to access our services.

We offer multiple options for worldwide shipping. Speak with a member of our team to find the solution that best fits your needs.

For crowdfunding and Kickstarter projects, we offer a fixed‑rate card that covers all services involved in fulfilling your campaign. If you have preliminary backer data, our team can prepare a campaign quote; otherwise, they can provide a per‑pledge quote.

When our receiving guidelines are followed, your inventory is processed and ready as early as same day it arrived at the warehouse.

As a client, you have access to a dedicated portal for submitting single or batch orders. You can also connect your e‑commerce stores so orders flow to us automatically. We do not accept orders via email, fax, phone, or in person.

Yes, we have various methods to streamline the logistics of transporting, picking, packing, and shipping your goods from the factory all the way to your backers.

Our staff is trained to support clients directly for all the services we offer and to assist crowdfunding backers with lost or damaged‑in‑transit support tickets, providing your backers with fast resolutions that help improve overall satisfaction with your project.

Yes, we perform regular warehouse mantainance and upkeep on active fulfillment accounts. We can also set up periodic cycle counts for specific products. Our team will work with you to determine the appropriate frequency and which products to include. We also provide a complimentary cycle count for all SKUs used in crowdfunding fulfillment. 

Whenever we receive a return‑to‑sender package, our team will notify you via e-mail. You can view all return activity for your e‑commerce orders through your dedicated portal.

Hey! We get it — reviews matter. The reviews for Gamerati refer to a previous version of the company that no longer exists. Gamerati was acquired in July 2024 and transitioned to new administration in 2025. We’re maintaining the name to ensure continuity for our partners and ongoing services. All existing reviews refer to fulfillment handled under the former administration. Since then, we’ve implemented significant improvements to address the feedback received from clients and their customers.