Campaign Status

Campaigns are added under the month they enter the queue. Our website is updated whenever there is a significant change in a status (you know who you are 😉). 

STATEMENT OF CARE

We understand everyone is eager to receive their pledges (so are we!) but, we kindly ask that backers keep it civil and respectful. Our support staff cannot speed a vessel, nor can they force a container to magically appear in the warehouse. We wish! Spamming our inboxes daily or harassing the staff will not make logistics wheels move faster but it can ruin someone's mental well-being for the day (or week). 

Let's keep the hobby fun!

TRACKING DATA

Recipients will receive an automated message from noreply@shiphero.com with your order details and tracking information. Please safelist this e-mail address and check spam/junk. 

NO PACKAGE YET?🥲

One of the top culprits is an incomplete pledge manager survey. 

Check your e-mail for the survey to complete your order or review Updates section of the crowdfunding campaign for details. This is sent by and handled by the project's creator. 

The pledge manager is where publishers collect your shipping address, payment, confirm your pledge rewards. Incomplete pledges are not exported and forwarded to fulfillment centers (that's us!)